Thank you for visiting and shopping at Shop Fortune NC. 

Shop Fortune NC ("we" and "us") is the operator of (https://www.shopfortunenc.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item(s) or if you would prefer for us to process a refund.

Domestic Shipping Policy

Change Of Delivery Address

For change of delivery address requests, we are/should be able to change the address at any time before the order has been shipped.

Cancellations

If you decide to cancel your order, we are able to accept cancellations at any time before the order has been processed. If an order has already been processed, please refer to our refund policy.

Shipment processing time

Most orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shirts and/or totes may have to be ordered in, it maybe take a few days and then they will be designed. Once designed they will ship according to our regular policy.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Shop Fortune NC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Shop Fortune NC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Customer service

For all customer service inquiries, please email us at shopfortunenc@outlook.com

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.